Legal & Policies
Welcome to DTelm. Below you will find our core policies regarding privacy, terms of service, and refunds.
1. Privacy Policy
Privacy Policy
At DTelm, accessible from glasswarehub.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by DTelm and how we use it.
Information We Collect: When you visit our site or contact us, we may collect personal information such as your name, email address, phone number, and shipping address.
How We Use Your Information: We use the information we collect in various ways, including to:
Provide, operate, and maintain our website and wholesale services.
Process your orders and send you related information.
Communicate with you, either directly or through one of our partners, for customer service, updates, and marketing.
Contact Us: If you have questions about our Privacy Policy, please contact us at info@glasswarehub.com.
2. Terms of Service
Terms of Service
Welcome to DTelm! These terms and conditions outline the rules and regulations for the use of DTelm’s Website, located at glasswarehub.com.
By accessing this website, we assume you accept these terms and conditions. Do not continue to use glasswarehub if you do not agree to all of the terms stated on this page.
License: Unless otherwise stated, DTelm and/or its licensors own the intellectual property rights for all material on glasswarehub. All intellectual property rights are reserved.
Products & Orders: All descriptions of products or product pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time.
Contact Us: For any questions regarding these Terms, reach us at info@glasswarehub.com.
3. Refund and Return Policy
Refund and Return Policy
Thanks for shopping at DTelm. We appreciate your business and want to ensure you are satisfied with our handmade glassware products.
Returns: You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Damaged Goods: Given the fragile nature of glass, if your items arrive broken or damaged, please contact us within 48 hours of delivery with clear photo evidence, and we will arrange a replacement or refund.
Refunds: Once we receive your item, we will inspect it and notify you on the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
Shipping: You will be responsible for paying for your own shipping costs for returning your item unless the item arrived damaged.
Contact Us: If you have any questions on how to return your item to us, contact us at info@glasswarehub.com.
